Delivery or Shipping Terms

Our Shipping charges are based on the delivery/shipping address you provide and the weight of the item(s) you order. All indicative postage and packing prices shown on our product pages are for the single item dispatched by itself for delivery within mainland UK.

• All Items unless stated are dispatched from our Offices in the United Kingdom (UK).
• All Priority, Next day and Saturday delivery options require a signature on delivery at the address provided thus cannot be left unattended, delivered to PO Box addresses or left with neighbours.
• All Stock items shown on our web site are in stock and are available for immediate dispatch.

UK Dispatch Options

If the item cannot be delivered then typically a card will be left informing you of the delivery attempt, you are then given options on how to receive the item, these options vary by region and you should check with your Local Royal Mail Services as to their options.

Standard Shipping

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Next Day Delivery / Priority Shipping (Mainland UK only)

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Courier +2- 4 day Delivery

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Economy Shipping

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Saturday Delivery (Mainland UK only)

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UK Courier; Highlands, Islands & N. Ireland (2-5 days)

Additional costs are incurred for delivery to Scottish Highlands, UK Islands and Northern Ireland and hence a different service is also provided, this can take up to 5 days for delivery however this is an estimate as it is also dependant upon weather and sea conditions. Scottish Highland postcodes include: IV1-IV28, PH19-PH44, PA20-PA29, KA27-KA28 - Use of the Standard Shipping (If available) is recommended as it is likely to deliver in the same timescales yet for a lower cost.

International & European postal Services

Our checkout system presents the shipping costs based upon the shipping address selected and the chosen shipping method. Based upon shipping from our offices in the UK. We offer the following options for delivery internationally

Standard Shipping -European Addresses

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Standard Shipping - International Shipping (Not Europe)

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Economy Shipping - International addresses

Due to the long shipping timescales offered by low cost international shipping (typically 4-6 weeks) we do not offer an international economy service, if you would like an item shipped via this method please contact us with details of what you would like shipped and will assist with prices and approximate timescales.

Priority Shipping - European Shipping

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Priority Shipping - International (not Europe)

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Note: Priority shipping is available to :

• Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.
• Rest of the World: Brazil, Canada, Hong Kong, New Zealand, Malaysia, Singapore and USA

Personal Collection

Whilst we do offer this we are an internet based organisation and as such do not have a bricks and mortar shop thus only orders placed via our internet shop may be personally collected by prior appointment (arranged after checkout is complete)

Other Terms

These Terms and Conditions are in addition to our standard terms and conditions

If the item is found to be out of stock due to an error we will advise you as soon as this is confirmed to see if you would like to cancel the order or await new stock. Occasionally Items are discontinued by our suppliers and no longer available in this instance a refund will be provided.

We reserve the right to refuse delivery to specific addresses both in the UK and internationally either due to an increased risk of theft or the address cannot be located.

We may deliver locally to our office by hand at our discretion if resource is available, it is sunny and it would be quicker than the dispatch method selected. If this option is used the delivery charges paid will still apply.

If a product specifies free delivery then we have incorporated the delivery cost within the product price and will ship the product via our chosen delivery method only; this will be irrespective of the method chosen during the checkout process. These products may be marked as free delivery or another easily identifiable method to identify there is no additional shipping/postage costs.

Weights of items detailed throughout the store are the shipping weights of the item and may not necessarily be the actual weight of the item which may be higher or lower than this weight.

Shipping costs are made up of the postage costs charged by our delivery agent plus packaging costs. All items are securely packaged to ensure safe delivery. We tend to recycle packaging material although for security we typically use new outer packaging.

Personalised items are typically dispatched directly from our suppliers/engravers and as such are subject to their own delivery times (as stated on the relevant product pages)

Due to packaging constraints we may send multiple parcels when more than one item is ordered, we will endeavour to keep this to a minimum.

We use Royal Mail services to dispatch our goods and as such are reliant on their working days which are classed as Monday to Friday 0900 to 1700 hours excluding bank holidays. Goods ordered outside of these times will be dispatched on the next available working day.

Special delivery requests such as "leave in shed/ porch if not in" can only be honoured if you have this agreement in place with your local Royal Mail delivery agent. All such requests will only form part of our contract with you if accepted by us, in writing, prior to you placing an order through our web site.

Complaints

In the event of a complaint or if you are in any way unhappy with the service or products, please let us know by calling us on 0870 765 3436 or please e-mail sales@anniversary-store.co.uk marking your email "Complaint". Alternatively, you can write to us at our postal address.

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Returns Policy.

• Goods that are received damaged should be notified to us within 5 days of receipt and returned within 14 days, we will use reasonable endeavours to get a replacement to you quickly.
  
• You may return your order to us within 7 days of purchase for a full refund as long as it is received by us in the same condition as dispatched. You are responsible for the return postage and packing costs. This excludes Products that have been personalised as you have requested.
  
• Personalised Gifts; If you have made a mistake on your order please notify us as soon as possible, we may be able to correct it before it is processed and manufactured. If the item has been personalised as directed in your order then you will have to pay for the order or a reprint charge (if available). If there is a mistake and it is not as you ordered we will correct it or refund your order at our discretion.
  
• If on receipt you find you have made a mistake on your order please contact us as often we may be able to redo the personalised bit at a reduced fee.
• Next Day Delivery, Priority Shipping, Saturday Delivery and International Shipping are extra services to our normal dispatch method, should an item be returned having used one of these services (and the service was delivered correctly) then a refund of our normal delivery charge will be provided.

Tax

Within the European Union there is no extra duty or tax payable. Deliveries outside the European Union may incur a small customs duty which will be charged by your postal delivery service directly to you if affected. We have no control over this and cannot refund or reimburse any such payment. Typically printed paper goods are unlikely to attract any taxes.

Orders outside the European Community are exempt from UK Tax (VAT) Although shown on the emailed order confirmation and during checkout this portion of the goods price will be used to offset the additional postage costs. A full receipt will be dispatched with the goods indicating this unless the item is indicated as a gift, in which case, upon request, a reciept will be sent direct to the customer.